- Details
27 November 2024
West Northamptonshire Council (WNC) has accepted a judgement issued by the Regulator of Social Housing (RSH) which has found serious failings in the way its housing is managed by Northamptonshire Partnership Homes (NPH).
Immediate action is already under way to address the issues, with NPH prioritising safety concerns, including carrying out essential safety checks such as fire risk assessments for properties with a communal space. Tenants whose properties are affected by these issues will be contacted directly by NPH and checks of all 11,500 properties will be completed by the end of December.
The Council referred itself to the Regulator in September 2024 following a review process identifying that NPH may not be managing and maintaining some homes in line with updated quality and safety standards, which came into effect in April 2024. This includes a lack of safety inspections being carried out at some properties.
Following an investigation conducted by the Regulator, the Council has been issued with a C3 judgement which means serious failings have been identified and significant improvement is needed. Regulatory judgements are published to show how well a landlord is delivering the required outcomes of the Regulator’s standards and provide a consumer grading from C1 to C4.
“Everyone deserves safe, high-quality housing and we recognise that this is not being delivered to some of our tenants. This is simply not good enough and we are sorry that standards have fallen short of what the Council and tenants should expect. We accept this judgement and welcome the Regulator’s input and transparency, as this will help us drive forward the urgent improvements required together.Cllr Adam Brown, Leader of West Northamptonshire Council“Since identifying these failings and submitting a self-referral, we have taken immediate action, prioritising safety concerns and working closely with NPH to ensure robust processes are in place. We have also strengthened oversight by appointing additional directors and housing experts to the board to guide and support the recovery process.
“Our priority is to restore confidence among our tenants by delivering safe, secure, and high-quality homes, and we are fully committed to meeting the Regulator’s standards. We will continue to be open and transparent throughout this process as we work tirelessly to achieve these goals.”
The Council is working closely with NPH on a shared plan of action to address the issues, prioritising essential safety checks such as fire risk assessments for properties with communal spaces. All tenants have been notified of the situation and those whose properties are directly affected will be contacted by NPH before the end of the year to discuss the necessary steps and ensure the issues are resolved.
In addition, two additional senior directors have been placed into NPH to work closely with its management team and ensure completion of the priority action plan, as well as to put in place longer-term improvements agreed with the Regulator. The NPH board will also be joined by two housing experts who have experience in the management of Social Housing stock and recovery plans.
The Regulator has carefully reviewed all actions to date and assessed ongoing efforts and will collaborate with the Council to improve the services we provide to our tenants and leaseholders. If deemed necessary, they may also require further specific actions to address any other concerns.
This additional scrutiny offers valuable external insight, helping the Council and NPH prioritise the most urgent areas for improvement. We fully welcome this open and transparent evaluation of our services which plays a crucial role in driving meaningful change and ensuring we deliver the high standards our tenants and leaseholders deserve.
Frequently Asked Questions
What is the Regulator of Social Housing? What do they do?
The Regulator of Social Housing (RSH) oversees social housing landlords nationally to ensure that properties meet acceptable standards of quality and safety, which include essential checks such as regular electrical and gas inspections and carbon monoxide alarms.
The Regulator has the authority to investigate and hold landlords accountable. Find out more information about RSH.
What are the National Standards for Social Homes?
On 1 April 2024, RSH introduced new consumer standards for social housing landlords, designed to drive long-term improvements in the sector. These changes resulted in a higher level of standard now being in place and mean the Council has a greater responsibility for the standards of its housing stock and is required to have a higher level of assurance on compliance with the standards, even when those homes are managed by a separate organisation like NPH.
RSH also began a programme of landlord inspections. The changes are a result of the Social Housing Regulation Act 2023. The standards address specific requirements around the quality of homes, the decency of homes against national standards; Health and safety; repairs, maintenance and adaptions; and the reasonable steps that must be taken against each to ensure we provide well maintained, safe homes. Find out more about regulatory standards for landlords.
What is a Regulatory Judgement?
Regulatory judgements are RSH’s published view of how well a landlord is delivering the outcomes of their consumer standards. Regulatory judgements include a summary of the reasons for the conclusions RSH have reached. Read more about regulatory judgements and gradings.
What are the four grades of judgement?
There are four consumer grades:
C1: This judgement means that overall the landlord is delivering the outcomes of the consumer standards. The landlord has demonstrated that it identifies when issues occur and puts plans in place to remedy and minimise recurrence.
C2: This judgement means that there are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed.
C3: This judgement means that there are serious failings in the landlord delivering the outcomes of the consumer standards and significant improvement is needed.
C4: This judgement means that there are very serious failings in the landlord delivering the outcomes of the consumer standards. The landlord must make fundamental changes so that improved outcomes are delivered.
What grade of judgement has the Council received?
The Council has received a C3 judgement. This means there are serious failings in us delivering the outcomes of the consumer standards and significant improvement is needed.
What will happen next?
The Regulator will expect us to develop a plan that will drive significant change and to share this with tenants. We will continue to have intensive engagement with RSH and will need to provide evidence that assures RSH that sufficient change and progress is being made.
What is the Council doing to put things right?
We are working closely with NPH on a shared plan of action and have taken immediate steps to address the issues, with NPH prioritising safety-related inspections such as fire risk assessments for properties with communal spaces, and repairs. The Council is also working with NPH to support them in rectifying their record-keeping issues, so that accurate and timely information can be provided about properties. To gain better control and visibility around how NPH is acting to deal with these issues, the Council has placed two additional directors into the organisation to work closely with its management team on completing the priority action plan, as well as to put in place longer-term improvements agreed with RSH to resolve the issues. We have also had agreement to put two very experienced housing professionals on the board of NPH. These actions will ensure ownership and focus on the key priorities.
Who is Northamptonshire Partnership Homes (NPH)?
Northamptonshire Partnership Homes (NPH) is the arms-length management organisation (ALMO) that manages West Northamptonshire Council's social housing stock of approximately 11,500 homes. NPH was first set up in 2015 by the former Northampton Borough Council for an initial period of 15 years and is responsible for repairs and maintenance, housing development, housing management, including dealing with anti-social behaviour, tenancy support and tenant involvement and Ecton Lane Park traveller site.
When did the Council refer itself to the regulator?
The Council referred itself to the Regulator in September 2024 after discovering that NPH may not be managing and maintaining our council-owned homes in a way that currently meets these national quality and safety standards across all its properties.
What did the Regulator investigate, and what does it involve?
The Regulator's investigation focused on five key areas managed by NPH on behalf of the Council: the condition of homes, record-keeping, health and safety, repairs, and maintenance. The Council and NPH worked closely with the Regulator, providing full access to records and being transparent about performance failings.
Does my home need an inspection or safety works?
It's important to understand that these issues do not affect all properties. While the majority of homes have had appropriate checks and work done to address any standards issues, it is clear now that in some properties that is not the case. As the responsible body, the Council is not willing to accept that and we will be taking actions to address the concerns identified and to assure ourselves that all properties meet or have a plan to meet the required standards.
The first and foremost priority is for NPH to address any safety concerns, including completing essential safety checks such as electrical testing and gas safety inspections. We are also working with them to support them in rectifying their record-keeping issues, so that accurate and timely information can be provided about your property in future.
If your home requires inspection or maintenance, you will be contacted by NPH. As they work through the outstanding surveys and repairs, plans will be put in place for individual properties or blocks. If any work requires temporary relocation, NPH will communicate directly with affected residents. If you do not hear from NPH then we currently have no specific concern about your property. We will however be checking all property maintenance and safety information as a matter of course.
If you believe your home is unsafe, please contact NPH on 0300 330 7003. If you have already registered an issue and been told works will be completed, then we will ensure this is done within a reasonable timescale and you don’t need to tell us again.
How long will the improvement works take?
The next 12 months will prioritise critical safety inspections, repairs, and improvements. While some larger, more complex programmes may take longer to complete, both the Council and NPH are committed to keeping residents informed about plans and progress. Our goal is to reduce any safety risks and improve the overall condition of our homes.
When will you share more information about the work being done in my home, and how will I be contacted?
We will provide regular updates on the progress of improvements and scheduled works. Communication will be made via email, text, and letters, and updates will also be available on the NPH website. We are also prioritising housing forums and tenant meetings to give residents opportunities to ask questions and provide feedback.
Will there be opportunities for residents to voice concerns and provide feedback?
Yes, we are committed to ensuring residents can share their concerns and feedback. An engagement plan is being developed to outline how residents can get involved. In the meantime, please continue to raise repairs with NPH through your tenant portal. If, however you have any immediate concerns about the safety of your property, please contact NPH by calling 0300 330 7003.
Want the latest Council news delivered straight to your inbox?
- Details
27 November 2024
People aged 65 years and over, as well as those who will be turning 65 by 31 March 2025, are being encouraged to get their free flu vaccination this winter to help them stay well.
Flu is a highly contagious infection that anyone can catch, with many experiencing unpleasant symptoms such as a high temperature, body ache, headache, and sore throat. However, for vulnerable people, which includes those aged 65 and over, Flu can lead to serious complications, such as pneumonia, and can even be fatal.
In West Northamptonshire we are seeing an increase in respiratory infections across all age groups, therefore we urge our residents who are eligible, to get their free flu vaccination. Last winter 23% of people aged 65 and above did not receive their vaccination, putting them at risk of being infected with Flu and developing complications.
“It is important that we all take steps to look after ourselves and protect our loved ones, especially over the colder months when we know illnesses spread more easily. If you are eligible to receive free vaccinations, please take up this opportunity to not only protect you, but also those around you who may be vulnerable and at high risk of being infected.”Cllr Matt Golby, WNC Cabinet Member for Adult Social Care and Public Health
If you have not yet had your appointment, please speak to your GP or a participating local pharmacy to book an appointment.
If you are feeling unwell with symptoms of flu, or another respiratory infection , please contact professionals from the following services, who will provide the necessary advice on managing your symptoms and treatment options.
- NHS 111
- Call your GP
- Speak to your local pharmacy by phone
Those in this age group are also eligible to receive the free COVID-19 vaccine as part of the national Winter programme. The COVID-19 vaccine can be safely co-administered with the flu vaccination, in one appointment.
For further details on, visit the West Northamptonshire Council website regarding Seasonal Flu (Influenza) | West Northamptonshire Council (westnorthants.gov.uk)
Want the latest Council news delivered straight to your inbox?
- Details
27 November 2024
The construction of the Towcester Relief Road has taken a huge step forward following technical approval for the A43 section of the road.
Technical approval is a complex process and has been achieved following many meetings between housebuilder Persimmon Homes, National Highways and West Northamptonshire Council.
Work has now started on the construction of the A43 roundabout with limited vegetation clearing. These works will initially be undertaken from the land to the East of the A43, to mitigate the effect on the road network. The vegetation clearing will then be completed under overnight nearside lane closures.
From 25 November, for a four-week period, the installation of temporary crossovers will be undertaken which will involve overnight closure of the offside lanes on both the north and southbound carriageways with a temporary 40mph speed limit in place. The nearside lanes on both carriageways will remain open during this phase.
Information boards will be erected three weeks prior to commencement of the main works which will include contact details for the contractor and details of the dedicated website where up-to-date information can be found.
A 24/7 emergency recovery service for vehicle breakdowns within the working area will be provided throughout the period of these works.
“We are delighted to have secured technical approval and to commence works on the next phase. Careful consideration has been given to the build programme and we have worked with all parties to take into account local factors. We are committed to getting the road fully open as soon as possible which we currently anticipate being in Spring 2026.”Zac Hurst, Managing Director at Persimmon Homes Midlands
“It will come as a huge relief to many residents that the technical designs for the A43 roundabout have been approved and that the next stage of the Towcester Relief Road can be progressed. Whilst there is still a lot of work to do, this is a positive development and one that will be welcomed by the residents of Towcester. Whilst it is very disappointing that the project will miss its original 2025 completion date, I will continue to press Persimmon, National Highways and all of the stakeholders involved to deliver this road as promised in early 2026.”Sarah Bool MP“We have been working with all parties involved to ensure the new road meets the essential technical standards and does not compromise safety on the A43 and at this key junction. We are delighted that it has now reached this significant milestone. When completed, this new road will offer an alternative to the high street easing traffic flow in the town centre which we know has been an ongoing concern for the people of Towcester.”
“It is great news that this milestone has been reached so that work can progress on this project that will relieve traffic and improve air quality in Towcester town centre. The completion of the relief road will provide the opportunity for improvements to make the town centre more pedestrian and cycle friendly. As we move forward, I would like to thank all residents and road users for their continued patience.”Cllr Phil Larratt, WNC’s Cabinet Member for Highways and Transport
Persimmon Homes, National Highways and West Northamptonshire Council are committed to keeping local residents and businesses informed of progress throughout these works and will be communicating on a regular basis. A dedicated website www.resident-portal.co.uk/towcester has also been developed so the status of the work can be reviewed at any time.
Want the latest Council news delivered straight to your inbox?
- Details
25 November 2024
A major incident has been declared in Northamptonshire after heavy rainfall during Storm Bert has led to significant flooding across the county.
Several areas have been heavily hit by floods, with emergency services and volunteers having to rescue residents from flooded properties and stranded vehicles.
A number of alerts and warnings remain in place – including the only flood warning in the country, which has been issued near Billing Aquadrome due to threat to life.
Flood sirens were sounded in the morning at Billing Aquadrome and agencies assisted the management of the park in evacuating the site. However, some people remain at the location, which is cut off from access, and Northamptonshire Fire and Rescue Service expect to be carrying out boat rescues for the rest of the day.
A multi-agency response involving Fire, Police, North Northamptonshire and West Northamptonshire Councils, the Environment Agency and local NHS partners has been put together to ensure a joint response is in place to protect residents - with the potential for further severe weather expected later this week as well.
West Northamptonshire Council is providing a rest centre at Lings Forum Leisure Centre for residents who have been displaced by the flooding. Their immediate welfare and temporary accommodation needs are being assessed by council teams who are also making welfare checks on vulnerable people across West Northamptonshire.
The evacuation of the Billing Aquadrome affects approximately 1,000 people. Six people with care and support needs have been moved to alternative provision.
The rest centre was open from around 2am this morning and started to accept residents a few hours later. About 84 people are currently being supported at the rest centre with plans to prepare extra capacity for potentially more people, dependant on the weather.
The council and Children’s Trust have also mobilised safe and well checks and calls to the area’s most vulnerable children and adults.
North Northamptonshire Council, working with partners, stood up an emergency flood assistance centre at the Corby Cube last night. This was stood down this morning and another assistance centre has been stood up in Kettering at the Counties Community Centre for residents at the Venture Park area of the town.
And the councils’ highways teams are supporting emergency services with flooding incidents countywide, having so far received more than 160 calls, mainly relating to reports of flooding and fallen trees.
Road closures are in place across the county with some disruption to public transport including trains at Northampton.
Control rooms for Police and Fire were inundated with more than a thousand calls over the weekend.
Northamptonshire Fire and Rescue Service (NFRS) received 245 weather related calls over the weekend with 36 incidents needing to be attended to by firefighters.
In Lower Harlestone, Swiftwater Rescue Technicians used inflatable sleds to rescue 15 adults, four dogs and three cats from eight different properties.
Northamptonshire Police received nearly 800 calls into its Control Room yesterday (November 24), more than 600 of which were 999 calls related to Storm Bert.
Demand continues to be extremely high, and Police and Fire are asking people to only call 999 where there is a risk to life.
“While the bad weather and resulting flooding remains ongoing, please avoid all unnecessary travel and do not drive through floodwater of any depth - it is not worth risking your safety or your vehicle.Superintendent Steve Freeman, of Northamptonshire Police who is chairing the multi-agency response“We’ve been receiving significant numbers of weather-related calls over the weekend and into today too so to help us assist those most in need we are asking people to only call 999 where life is at risk.
“We expect to remain very busy over the coming days dealing with issues relating to Storm Bert and I would ask residents in Northamptonshire to consider whether any journey they’re making is necessary.
“If it is, please take care – drive to the weather conditions and be aware of your surroundings.”
We are continuing to urge members of the public to follow safety advice, and many areas of the county have been affected by flooding.
Further information and advice
People across the county are asked to continue to follow the safety advice on our social media feeds.
Flood alerts will be shared by the Environment Agency.
Flood reports can be submitted at:
You can report other highways issues to Street Doctor services:
Visit the Met Office for up-to-date weather reports and warnings where you live.
Please only dial 999 in an emergency where life is at risk. By doing this you're helping us prioritise helping those most in need. Thank you.
Find advice on what to do during a flood at GOV.UK.
Help communities stay up to date and prepare
Stay up to date with the latest information:
How to be prepared:
Want the latest Council news delivered straight to your inbox?
- Details
26 November 2024
Residents and stakeholders are invited to share their views on how sexual and reproductive health services will be delivered across West Northamptonshire.
Currently, these services are provided through a joint arrangement with Northamptonshire Healthcare NHS Foundation Trust (NHFT) for both West and North Northamptonshire Councils. With the contract set to end in March 2025, WNC is proposing a partnership agreement with NHFT to continue delivering sexual and reproductive health services for our communities from April 2025.
The proposed partnership aims to improve the services to enhance health outcomes, streamline resources, and ensure minimal disruption for those accessing these important services.
"We are committed to ensuring that everyone in West Northamptonshire has access to high-quality sexual and reproductive health services. This consultation is an important opportunity for residents to have their say on how these vital services are delivered. Partnering with NHFT will allow us to maintain continuity, address community needs, and improve outcomes, but your feedback will be invaluable in shaping the final agreement. I encourage everyone to take part in the consultation and help us build the best possible future for our health services."Cllr Matt Golby, Deputy Leader of the Council and Cabinet Member for Adult Care, Public Health and Regulatory Services
WNC has already conducted extensive research and engagement to understand the community’s needs and experiences. The Council now seeks public feedback to identify any potential gaps or issues before finalising the arrangement.
Have Your Say
The consultation is open until midnight on Tuesday, 17 December 2024. Share your views here: https://westnorthants.citizenspace.com/public-health/delivery-of-sexual-health-services/.
If the proposal is supported, the partnership agreement between WNC and NHFT will commence on 1 April 2025 and continue until 31 March 2028. The transition aims to ensure minimal disruption, so users will experience little to no change in service provision.
Want the latest Council news delivered straight to your inbox?