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08 January 2025

A new passenger charter has been launched that sets out how West Northamptonshire Council (WNC) and its partners are committed to enhancing the experience of bus users across the area.
The charter has been developed by an Enhanced Partnership – a collaborative effort made up of WNC, bus operators and other stakeholders to create a more reliable, efficient and enjoyable bus network and is a key component of the area’s Bus Service Improvement Plan.
Whether using bus services to travel for work, education or leisure, the charter and wider improvements to the network aim to transform bus travel experiences for residents and visitors to West Northants.
The Bus Passenger Charter outlines several key commitments, including:
- Service and information – timetables and route details will be prominently displayed at key bus stops and on partner websites and updated regularly.
- Reliability – drivers receive regular training to ensure safe driving and excellent customer service and buses are expected to be reliable and punctual.
- Service provision – maintenance of bus lanes and priority routes for ease of use.
- Fares and ticketing – it is easy to buy tickets with cash or contactless cards and changes to fares will be announced in advance.
- Bus services and facilities – buses and bus stops will be kept clean, comfortable and safe and drivers will be trained to be friendly, professional and considerate of passenger needs. Buses will also be accessible.
This follows a range of other improvements to bus services across our rural and urban areas in the last year, with even more to come throughout 2025 to enhance infrastructure and accessibility.
A number of new bus routes have been introduced and extra journeys have been added to existing routes to increase connectivity. This has been done with the help of funding from the UK Government and working in partnership with Stagecoach Midlands, Arriva and other stakeholders.
“The launch of the new Bus Passenger Charter affirms our commitment to improving and developing bus services for our communities. The charter has been developed collaboratively with bus operators and partners to make buses a more accessible and convenient option for those travelling for work, leisure and education.Cllr Phil Larratt, WNC’s Cabinet Member for Highways and Transport“Over the coming months users will see a wide range of further enhancements including more accessible services and updated timetables and route information.”
"We are proud to work with West Northamptonshire Council and our key stakeholders to launch this new Bus Passenger Charter. This is a key initiative that underscores our commitment to delivering a reliable, comfortable, and customer-focused service. The charter represents a clear framework of the standards passengers can expect from us and other bus operators in the region, ensuring transparency and accountability in every journey. We look forward to working closely with our passengers and stakeholders to uphold these standards and continually enhance the travel experience for everyone who uses our services.”Mark Whitelocks, Stagecoach Midlands Managing Director
To find out more about the new Bus Passenger Charter for West Northamptonshire, visit the Council’s website.
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08 January 2025

There’s less than two weeks left for residents, businesses, and stakeholders to share their views on a strategy to tackle climate change across West Northamptonshire.
The draft Climate Change Strategy outlines West Northamptonshire Council’s (WNC) approach to reducing locally produced greenhouse gases, improving air quality and placing people at the heart of the climate emergency response.
Addressing key challenges such as energy, buildings, transport, waste, nature, and the economy, it proposes innovative and adaptive aims to meet these challenges. The strategy has been developed following a pre-engagement exercise in September that asked people to feedback on their priorities on dealing with the climate challenge.
The consultation closes on Sunday 19 January. People can find out more and have their say on WNC’s Consultation Hub.
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08 January 2025

Our partnership to regenerate the Greyfriars area of Northampton Town Centre has been further strengthened with a new Development Management Services Agreement (DMSA). This latest step accelerates our work and sets the expectation that a formal Development Agreement will be signed by Summer 2025.
We have been working closely with English Cities Fund to explore and shape the planning, delivery, and funding for Greyfriars. The DMSA enables us to develop more detailed strategies ahead of entering into a Development Agreement.
The Greyfriars regeneration area covers 25 acres and includes the former Greyfriars Bus Station, demolished in 2015, as well as the Mayorhold and Victoria Street Car Parks, Corn Exchange, Belgrave House, and East and West Islands.
Our vision seeks to re-imagine several derelict buildings with exciting new uses. The Corn Exchange will become an arts and culture hub, while Belgrave House will offer opportunities for an innovative workplace and business incubator. The regeneration will also feature a new outdoor Amphitheatre to anchor landmark new public spaces.
New homes will support a vibrant new neighbourhood, alongside shops, cafes, and restaurants, creating a dynamic new place.
We anticipate that new residents and visitors will spend an additional £21 million in Northampton, boosting the town centre's economy. Up to 7,000 full-time equivalent jobs could be created during construction, generating an additional £1 billion in economic value.
"It is great news that we’re able to enter this Development Management Services Agreement with ECF, marking a significant step forward in the regeneration of Greyfriars. This partnership underscores our commitment to transforming Northampton Town Centre into a vibrant, dynamic space that will benefit residents, businesses, and visitors."Cllr Dan Lister, Cabinet Member for Local Economy, Culture and Leisure at West Northamptonshire Council"The vision we have for Greyfriars is ambitious and transformative, and with ECF’s expertise, we are confident in delivering a project that will drive economic growth, create jobs, and enhance the cultural offering for the community. We look forward to seeing the positive impact this regeneration will have on Northampton and sharing more exciting developments with the community as we progress."
"Since announcing our partnership with West Northamptonshire Council, we’ve been working closely and collaboratively to explore potential delivery solutions for Greyfriars. We see clearly the opportunity Greyfriars presents and have made real progress. Entering a DMSA will accelerate our work and further strengthen our approach. We expect 2025 to be an exciting year and look forward to sharing more with the community in due course."Maggie Grogan, Managing Director – Midlands at ECF
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06 January 2025

West Northamptonshire residents will benefit from a new service which launches on Tuesday, 7 January and is designed to help them stay on top of important council payments.
West Northamptonshire Council’s new SMS / text messaging reminder service will help residents manage their overdue payments to the council.
This service is an additional step in the Council’s payment reminder process and complements the traditional reminder letters, which will continue to be sent if payments remain outstanding. The text/SMS reminders are designed to make it easier for residents to stay on top of their payments in a secure, straightforward way.
The new reminders will come from ‘WestNhantsC’, ensuring residents can easily recognise the communication as genuine. Each message will include a secure link beginning with ‘https://info.westnorthants.gov.uk’, followed by a unique identifier tied to the recipient’s account. This format protects residents’ personal data and ensures the process is simple and secure.
By clicking the link in the text/SMS, residents will be directed to a secure, Council branded webpage. There, they will be asked to verify their identity. This added security measure helps protect personal information while providing a straightforward way for residents to view their account details. Once verified, they will have access to any outstanding payments and be able to choose from a range of payment options. For those needing further assistance, the page will also include links to resources such as the Council’s Money & Debt Advice service.
“This is all about making life that little bit easier for our residents. We all know how busy things can get, and it’s easy for important payments to slip through the cracks. These new SMS reminders are a simple and secure way to help people stay on top of things without added stress.Cllr Mike Hallam, Cabinet Member for HR and Corporate Services at WNC"It’s not just about payments—it’s about giving people the tools and support they need, whether that’s managing their finances or accessing advice when they need it. We want to make sure everyone feels confident and supported, and this service is just one of the many steps we’re taking to improve the experience of interacting with the Council.”
West Northamptonshire Council is committed to protecting residents from fraud and ensuring the safety of their personal information. The reminders will never ask for sensitive details such as passwords or bank account numbers. If residents ever have concerns about the authenticity of a message, they are encouraged visit debt and money advice service to see examples of messages that the Council could send.
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06 January 2025

The 13th Annual Inspirational Women Awards are back to celebrate the remarkable women driving change and making a difference across West Northamptonshire.
Organised by West Northamptonshire Council’s (WNC) Women’s Forum, these awards highlight the inspirational contributions of women in their workplaces and communities.
Nominations open on Thursday, 2 January 2025, and close on Sunday, 9 February 2025, inviting the public to honour the women who inspire them every day.
Award Categories
Business Award: Recognising women who inspire through their professional achievements, business ownership, or career mentorship.
Community Award: Celebrating individuals who uplift their communities - whether it’s a family member providing unwavering support, a neighbour leading local initiatives, a passionate campaigner, or a tireless fundraiser.
Community Special Recognition Award: this category highlights exceptional contributions to community development.
The shortlist will be announced week commencing 17 February 2025 and an awards Ceremony will be hosted at the Guildhall in Northampton on International Women’s Day, Saturday 8 March, 2025.
This year’s International Women’s Day theme is Accelerate Action which underscores the importance of inspiring others to embrace women’s inclusion, empowering women to forge a more equitable and inclusive world.
Last year’s winners Anabela Yourell (Business Winner), Joyce Martin (Special Recognition), and Anne Thompson (Community Winner) have set a high bar, showcasing the incredible talent and dedication within West Northamptonshire.
Celebrate the inspiring women in your life by submitting your nomination before Sunday, 9 February Together, let’s shine a spotlight on their achievements and continue building a community where every woman feels empowered and valued.
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