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12 November 2024

West Northamptonshire Council (WNC) is taking immediate steps to address the performance failings of Northamptonshire Partnership Homes (NPH) after identifying that some of its housing is not meeting strict national quality and safety standards.
The Council recently referred itself to the Regulator of Social Housing following a review process identifying that NPH may not be managing and maintaining some homes in line with these national quality and safety standards, which is likely to include a lack of safety inspections being carried out at some properties.
WNC has also this week written to all tenants of the 11,500 homes it owns to update them on the issues but has stressed that the majority of NPH properties are not affected as they meet the standards and have the appropriate safety checks in place.
Immediate action is under way to address the issues, with NPH prioritising safety concerns, including carrying out essential safety checks such as fire risk assessments for properties with a communal space. Tenants whose properties are affected by these issues will be contacted directly by NPH to discuss and resolve the issues. Although specific dates are not yet set to complete the work, tenants have been assured that work is already under way and they will be contacted before the end of December. The Council is working closely with NPH and to a shared plan of action that is reviewed weekly to ensure progress is made.
“We know that tenants will be concerned by this news but please be assured that we are doing everything possible to address the issues.Cllr Adam Brown, Leader of West Northamptonshire Council“Having discovered the performance failings within NPH, which began emerging as stock condition surveys were done, and that they may not be managing and maintaining some of our homes in line with the national quality and safety standards, we took immediate action, providing extra support to NPH and referring the issues to the Regulator of Social Housing. Our top priority is to ensure they have carried out all the necessary safety checks and assured us of compliance to national standards. We are also supporting them in addressing their record-keeping issues, so that accurate and timely information can be provided to tenants about their properties in future and to avoid this happening again.
“Everyone deserves safe, high-quality housing and we recognise that this is not being delivered to some of our tenants. This is simply not good enough and we are sorry that standards have fallen short of what the Council and tenants should expect. We are now waiting to hear the formal outcome of the Regulator’s investigation and once we do will be open and transparent about their judgement and what is being done to resolve this.”
NPH is an arms-length management organisation (ALMO) that manages WNC’s social housing stock in Northampton consisting of approximately 11,500 homes. NPH was first set up in 2015 by the former Northampton Borough Council for an initial period of 15 years and is responsible for repairs and maintenance, housing development, and housing management, including dealing with anti-social behaviour, tenancy support, tenant involvement, and Ecton Lane Park traveller site.
These recent changes mean the Council has a greater responsibility for the standards of its housing stock and is required to have a higher level of assurance on compliance with the standards, even when those homes are managed by a separate organisation like NPH.
The Regulator oversees social housing landlords nationally to ensure that properties meet acceptable standards of quality and safety. Changes to these “Consumer Standards” were set in law in April 2024, resulting in a higher level of standard now being in place.
The Regulator's investigation focuses on five key areas managed by NPH on behalf of the Council: the condition of homes, record-keeping, health and safety, repairs, and maintenance. The Council and NPH have worked closely with the Regulator, providing full access to records and being transparent about performance failings. The Council is expecting to receive the Regulator’s findings in late November or early December and that significant failings will be found relating to quality and safety standards.
WNC has taken immediate steps to address the issues, with NPH prioritising safety-related inspections and repairs. To gain better control and visibility around how NPH is acting to deal with these issues, the Council has placed two additional senior directors into the organisation to work closely with the NPH management team and ensure completion of the priority action plan, as well as to put in place longer-term improvements agreed with the Regulator of Social Housing (RSH). The NPH board has also been joined by two housing experts who have experience in the management of Social Housing stock and recovery plans.
WNC has already began to address these issues and a Housing Compliance Working Group has been established to swiftly monitor and resolve safety concerns. Additionally, NPH has outsourced fire risk assessments to external providers to tackle the compliance gap. To address broader performance concerns, the Council has also commissioned an independent review, which highlighted the need for improvements in NPH’s fire risk assessment procedures.
Plans to address housing delivery in West Northamptonshire have also been shared, including new development initiatives aimed at providing quality housing for residents. WNC is taking forward the management of larger housing development projects, a shift that will streamline processes and strengthen alignment with WNC’s strategic housing goals.
A full performance report will be discussed by WNC’s Cabinet at its meeting on Tuesday 19 November.
Q&As
West Northamptonshire Council has written to NPH tenants to make them aware that some of its homes may not be meeting stringent national quality and safety standards for social housing and to let them know about the action being taken to address this.
Having identified potentially significant failings in the way some of its homes are being managed and maintained by Northamptonshire Partnership Homes on its behalf, the Council as the accountable social landlord has recently referred itself to the Regulator of Social Housing for further investigation.
Who is Northamptonshire Partnership Homes (NPH)?
Northamptonshire Partnership Homes (NPH) is the arms-length management organisation (ALMO) that manages West Northamptonshire Council's social housing stock of approximately 11,400 homes. NPH was first set up in 2015 by the former Northampton Borough Council for an initial period of 15 years and is responsible for repairs and maintenance, housing development, housing management, including dealing with anti-social behaviour, tenancy support and tenant involvement and Ecton Lane Park traveller site.
Who is the Regulator of Social Housing and why has the Council referred itself?
The Regulator of Social Housing (RSH) oversees social housing landlords nationally to ensure that properties meet acceptable standards of quality and safety, which include essential checks such as regular electrical and gas inspections and carbon monoxide alarms. Changes to these
“Consumer Standards” were set in law in April 2024, resulting in a higher level of standard now being in place.
These recent changes mean the Council has a greater responsibility for the standards of its housing stock and is required to have a higher level of assurance on compliance with the standards, even when those homes are managed by a separate organisation like NPH. The Council referred itself to the Regulator after discovering that NPH may not be managing and maintaining our council-owned homes in a way that currently meets these national quality and safety standards across all its properties.
The Regulator has the authority to investigate and hold us accountable. We are currently awaiting an outcome from the Regulator’s investigation. For more information about RSH, visit: https://www.gov.uk/government/collections/regulatory-standards-for-landlords
What are the National Standards for Social Homes?
On 1 April 2024, RSH introduced new consumer standards for social housing landlords, designed to drive long-term improvements in the sector. It also began a programme of landlord inspections. The changes are a result of the Social Housing Regulation Act 2023. The standards address specific requirements around the quality of homes, the decency of homes against national standards; Health and safety; repairs, maintenance and adaptions; and the reasonable steps that must be taken against each to ensure we provide well maintained, safe homes. More detailed information can be found at: Regulatory standards for landlords - GOV.UK
What is the Regulator investigating, and what does it involve?
The Regulator's investigation focuses on five key areas managed by NPH on behalf of the Council: the condition of homes, record-keeping, health and safety, repairs, and maintenance. The Council and NPH worked closely with the Regulator, providing full access to records and being transparent about performance failings.
When will we know the outcome of the investigation?
Following its self-referral, the Council has been regularly meeting with the Regulator for Social Housing to discuss these issues and they have recognised the swift and proactive action being taken towards resolving them. The Council is expecting to receive the Regulator’s findings in late November or early December. The Council is expecting that significant failings will be found relating to quality and safety standards.
Does my home need an inspection or safety works?
It's important to understand that these issues do not affect all properties. While the majority of homes have had appropriate checks and work done to address any standards issues, it is clear now that in some properties that is not the case. As the responsible body, the Council is not willing to accept that and we will be taking actions to address the concerns identified and to assure ourselves that all properties meet or have a plan to meet the required standards.
The first and foremost priority is for NPH to address any safety concerns, including completing essential safety checks such as electrical testing and gas safety inspections. We are also working with them to support them in rectifying their record-keeping issues, so that accurate and timely information can be provided about your property in future.
If your home requires inspection or maintenance, you will be contacted by NPH. As they work through the outstanding surveys and repairs, plans will be put in place for individual properties or blocks. If any work requires temporary relocation, NPH will communicate directly with affected residents. If you do not hear from NPH then we currently have no specific concern about your property. We will however be checking all property maintenance and safety information as a matter of course.
If you believe your home is unsafe, please contact NPH on 0300 330 7003. If you have already registered an issue and been told works will be completed, then we will ensure this is done within a reasonable timescale and you don’t need to tell us again.
What is the Council doing to put things right?
We have taken immediate steps to address the issues, with NPH prioritising safety-related inspections and repairs. The Council is also working with NPH to support them in rectifying their record-keeping issues, so that accurate and timely information can be provided about your property. To gain better control and visibility around how NPH is acting to deal with these issues, the Council has placed two additional directors into the organisation to work closely with its management team on completing a priority action plan, as well as to put in place longer-term improvements agreed with the Regulator of Social Housing (RSH) to resolve the issues. We have also had agreement to put two very experienced housing professionals on the board of NPH. These actions will ensure ownership and focus on the key priorities.
How long will the improvement works take?
The next 12 months will prioritise critical safety inspections, repairs, and improvements. While some larger, more complex programmes may take longer to complete, both the Council and NPH are committed to keeping residents informed about plans and progress. Our goal is to reduce any safety risks and improve the overall condition of our homes.
When will you share more information about the work being done in my home, and how will I be contacted?
We will provide regular updates on the progress of improvements and scheduled works. Communication will be made via email, text, and letters, and updates will also be available on the NPH website. We are also prioritising housing forums and tenant meetings to give residents opportunities to ask questions and provide feedback.
Will there be opportunities for residents to voice concerns and provide feedback?
Yes, we are committed to ensuring residents can share their concerns and feedback. An engagement plan is being developed to outline how residents can get involved. In the meantime, please continue to raise repairs with NPH through your tenant portal. If, however you have any immediate concerns about the safety of your property, please contact NPH by calling 0300 330 7003.
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12 November 2024

A range of activities and events will be taking place across West Northamptonshire as partners come together to support Anti-Social Behaviour Awareness Week 2024.
The national campaign is aimed at tackling anti-social behaviour (ASB) and ensuring the safety and wellbeing of people in local communities. Taking place from 18 to 24 November, this year’s campaign encourages individuals and communities to take a stand against ASB, highlighting the importance of reporting incidents and the steps that can be taken to address the issue.
West Northamptonshire Council (WNC), in collaboration with partners including Northamptonshire Police and Northamptonshire Partnership Homes (NPH), has organised a range of activities throughout the week to raise awareness and provide support to those affected by ASB. Key events include:
- NPH Community Bus tours, where ASB Case Managers will be on board offering advice, guidance, and information on how to report ASB. The bus will visit several locations across Northampton throughout the week.
- A community litter pick at Briar Hill Community Centre from 10am to 4pm on Sunday 24 November.
- Increased patrols from Northamptonshire Police and WNC’s ASB officers in areas across Northampton and Towcester.
- A drop-in surgery at Danes Camp Leisure Centre on Thursday 24 November from 10am to 4pm offering information and advice.
- A school assembly at Daventry Secondary School around ASB, derelict and void Buildings, and deliberate fire setting from Daventry Fire Station.
"Anti-social behaviour is not a minor issue - it can have a serious and long-lasting impact on victims and communities, and it can also lead to more serious crimes. We are committed to addressing these challenges and working closely with partners to develop joint approaches that improve safety across West Northamptonshire.Cllr David Smith, WNC’s Cabinet Member for Planning and Communities"We strongly encourage anyone who experiences ASB not to suffer in silence. Report all incidents to our anti-social behaviour team via the WNC website or contact the Police if you feel at immediate risk."
“We welcome the opportunity to work with our partners during ASB Awareness Week, enabling us to highlight the work that’s done throughout the year to tackle ASB issues. We encourage people to get involved and find out what support is available and learn about the measures in place to minimise instances of ASB in their local area.”Ryan Surridge, Tenancy Compliancy Team Leader at NPH
“We work to tackle ASB issues all year round, and ASB Awareness Week is a great opportunity to come together with our partners to really shout about the help and support available.Sergeant Wyn Hughes, ASB lead at Northamptonshire Police“No-one should suffer alone or live in fear because of ASB, so if you’re affected, or know someone who is, please report it to police or your local council so we can take action together to help you.”
The Council’s involvement in ASB Awareness Week reflects its broader commitment to reducing crime, protecting residents, and fostering safe, cohesive communities.
For a full list of events taking place in West Northamptonshire during ASB Awareness Week, visit the WNC events webpage.
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08 November 2024

Organisations from across West Northamptonshire gathered this week for the first step towards creating a new partnership vision for improving outcomes for residents and businesses across the area by 2030.
More than 70 representatives from partners across the public, private, community and voluntary sectors joined in the launch of One West Northamptonshire – a new joint Plan to be shaped around how organisations can work together over the next five years to make a real difference to people’s lives.
The event, which took place at the Catesby Innovation Centre, the world-famous aerodynamic testing facility near Daventry, focused on the theme ‘Strength in Partnership’, and the importance of combining everyone’s ambitions to make West Northamptonshire a beating heart for inclusive growth and investment.
Inspiring talks from a range of speakers focused on how innovation is transforming lives, such as elderly residents kayaking and mountain biking with the help of virtual reality, how young people with Special Educational Needs and Disabilities are helping to build the excitement around next year’s Rugby World Cup, support for women in business through female founders and ground-breaking work to support those leaving prison to end the cycle of homelessness and reoffending. Alongside panel discussions there was also an opportunity for organisations to make their pledges on how they will support the work to create a thriving place and people by 2030.
It was also an opportunity to share and discuss the beginnings of the One West Northamptonshire Plan, which will be developed with the involvement of both stakeholders and the public in the months ahead and finalised in the spring.
“It was great to see so many partners join us for the recent One West Northamptonshire launch as we embark on the next stage of our partnership journey to create a single, shared vision for our area. I would also like to say a huge thank you to all our speakers who brought real depth and insight to partnership working at its very best and the real benefits it delivers to our residents.Councillor Adam Brown, Leader of West Northamptonshire Council“The desire among partners to work together on improving outcomes for our communities has never been stronger, and we’re keen to harness this collective energy and combine our ambitions. This week’s event is only the start of the journey and in the coming months we will be inviting all stakeholders and community members to get involved in shaping the Plan so please watch this space.”
Among the speakers were Rebecca Gill of VR Therapies, Matthew Sentance from Northgate School Academy Trust, and Lucienne Shakir, who each shared powerful perspectives on health, education, and business resilience. Darryn Frost of Own Merit CIC and Prince Caesar from Bak UP addressed crucial issues around homelessness and community resilience with passion and expertise. Partners were also given the opportunity to put forward questions to a discussion panel comprising WNC’s Chief Executive Anna Earnshaw, Jason Longhurst from Prologis, Rachel McGrath from Northamptonshire Community Foundation, Dr Cathy Smith of University of Northampton, and Toby Sanders from NHS Northamptonshire Integrated Care Board.
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07 November 2024

The South Midlands Authorities is pleased to announce the formation of a new Business Board, established to act as the voice for businesses across the region.
The Business Board will provide strategic advice to the South Midlands Authorities Board on matters of specific interest to businesses.
Its mission is to ensure that the economic strategy of the South Midlands aligns with the needs and opportunities faced by businesses in the region. By doing so, the Business Board aims to drive sustainable economic growth and enhance the region’s competitive edge.
“The Business Board will play a pivotal role in helping to shape the future economic strategy of the South Midlands. It will work closely with existing advisory groups, including the Growth Hub Board and the Careers Hub Steering Group; ensuring that the business community’s voice is integral to the decision-making process.Cllr Jim Weir, Business Board Lead and Deputy Mayor of Bedford Borough Council“Following the creation of the South Midlands Authorities, and the proposed plans towards devolution, the creation of the South Midlands Business Board further demonstrates the commitment all six Local Authorities have towards working together for the economic benefit of the entire South Midlands.”
“The Business Board offers a fantastic opportunity for our area to engage and influence at a regional level.Cllr Adam Brown, Leader of West Northamptonshire Council“We have some fantastic representation on the board including Jason from Prologis as Chair, along with other colleagues from Cosworth, Silverstone and the University of Northampton.
“I’m looking forward to seeing how delegates from these and other high-profile businesses across the South Midlands will help shape our economic approach in the years to come.”
After a comprehensive recruitment process, 15 leaders have been invited to form the first cohort of Board members. They bring a wealth of experience and expertise from various sectors. Their diverse backgrounds will ensure that the Business Board is well-equipped to address the multifaceted challenges and opportunities within the region.
Chair:
- Jason Longhurst, Prologis UK
Board Members:
- Suzanna Austin, FSB
- Naomi Butters, ICENA
- Paul Clarke, Cranfield Aerospace Solutions Ltd
- Nick Greenway, Cosworth
- Stephen Henson, TC Group
- Oliver Jaycock, London Luton Airport
- Phil Lawrie, Silverstone Museum
- Michael Moran, 2020 Developments Ltd
- Andy Paul, Fliweel.tech
- Viren Patel, Open University
- Keith Purdie, Colworth Park
- Justin Richardson, Bedfordshire Chamber of Commerce
- Dr Cathy Smith, University of Northampton
- Prof Leon Terry, Cranfield University
“It is a pleasure to Chair the Business Board and represent the region. The South Midlands is a thriving area for businesses with more opportunities to sustainably grow. Our role is to ensure that we bring the voice of those businesses, all sectors and together represent their views, needs and ambitions to the South Midlands Authorities. Public and Private collaboration is key to the future success of the South Midlands Region for our communities, businesses and wider UK economy.”Business Board Chair, Jason Longhurst
For further information on the Business Board, please visit: www.southmidlands.org.uk
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07 November 2024

West Northamptonshire Council has granted approval for the demolition of the 35-45 Abington Street buildings, former homes of M&S and BHS and the former jobcentre at 20-28 Wood Street, marking a key step in the rejuvenation of this prime location at the heart of Northampton town centre.
The redevelopment of this site will bring new life to the area, with plans for the creation of modern residential accommodation above ground-floor flexible retail and leisure spaces. This exciting project will not only provide much-needed housing for local residents but also deliver new opportunities for businesses, helping to drive economic growth and job creation in the town.
The demolition tenders submissions are currently being reviewed, with works programmed to begin in late spring 2025. The demolition is expected to be completed within ten months with a developer being appointed to the site next year.
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